An Open Letter To TIM HORTONS Customer Relations

call HART crazy .. but

NOTE: [RANT ON]

PLEASE CLICK ON THIS EMAIL ADDRESS AND FORWARD YOUR THOUGHTS TO TIM HORTONS CUSTOMER SERVICE EMAIL IF YOU FEEL STRONGLY LIKE I DO ABOUT THIS TOPIC AND REFER THEM TO THIS URL. THANK-YOU.

[/RANT OFF]

To: TIM HORTONS CANADA
Rachel Douglas
Director, Public Affairs, Tim Hortons
Tel: 905-339-6277

From: HART, Pet Owner

Dear Rachel Douglas:

Reference: Fiasco At The Tim Hortons Drive Thru – April 20, 2007

My two dogs Maxxie (on the left) and Sophie (on the right) would like to tell you that they are *very disappointed* with Tim Hortons – you can tell from their sad expressions below:

I am disappointed as well. You see, I work out of my house everyday (SOHO), and rarely have extra moments during the day to spend with my pet Papillon dogs. I can tell you, that they absolutely LIVE for the possibility of…

* A “car ride to Tim Hortons” for a TimBit!

We usually go to the Tim Hortons store at 3296 Portage Avenue, Winnipeg, Manitoba in my car .. me with my two best friends .. because it’s the closest to my home. They both look so cute looking out the window as I go through the drive-thru lane!

I usually order an extra large coffee, with double cream and a Chocolate Chip muffin for myself. For my pets, I usually just mention that I have “two doggies” in the car that want to say hello and love Timbits!

What usually happens, is that the teller at the window adds 2 plain (presumed day-old) Timbits in the bag N/C for each dog in the car.

Timbit is a well branded word in our household .. all I have to do is mention it, and my dogs instantly know that to mean a car ride through the Tim Hortons Drive-Thru for a treat!

But – that ended today . There was no TimBits in my bag with my Chocolate Chip Muffin order. I happened to point out to the girl at the window that there was no Timbits for the dogs. She left momentarily, and brought the day manager over .. who informed me that they ‘don’t give TimBits out anymore to pets in cars’.. (April 20, 2007 9:00’ish am CST)

Okay … I know you don’t HAVE to give out free Timbits out to dogs .. but, it’s a very good community thing and brings great goodwill to people like me and other pet owners that I know .. who come to your store and are loyal customers. We are also long-term customers! How many day-old Timbits do you throw out anyway? Is it a money issue?

I really don’t know what to do now – because .. I really really like Tim Hortons’ coffee. In fact, working out of my home each day, I also arrange to meet clients at the very same Tim Horton store for either lunch or coffee – without my dogs – and meet inside.

But, when you go against THE FAMILY (my dogs) you also go against me!

A day-manager at another Tim Hortons store once told me that it was an unwritten rule to give treats to the pets of customers that wants them .. and I have always admired Tim Hortons for doing that for Pet Lovers.

So what’s the scoop? Is Tim Hortons a Pet Friendly business or are you against pets? A lot of Pet Owners use the Drive-Thru and take their pets with them, strictly because they are unable to bring them into the restaurant.

You may feel free to contact me at any time .. hart (at) PetLvr (dot) com

Yours Truly
HART (1-800-HART)
HART-Empire Network
Winnipeg, Manitoba

Yes: I am posting this on several blogs to get maximum exposure. I am not a happy customer now.

cc: http://callHART.com/crazy
cc: http://1800HART.com/blog/
cc: http://PetLvr.com/blog/
cc: http://PapillonLvr.com/blog/




What do you think?

DAILY CARTOON





Related Posts

MORE PAPILLON STUFF

    Papillon Watch Dogs Papillon - Black Papillon - Light Switch Covers, Plates ,SingleA New Owner\'s Guide to PapillonsMemoirs of a Papillon : The Canine Guide to Living with Humans without Going Mad